SHIPPING & DELIVERY
DELIVERY LOCATIONS
We ship worldwide to sleepy heads everywhere. If your address is particularly exotic (for example Narnia or the newly independent People’s Republic of South-Western Franz Josef’s Land), feel free to contact us before placing an order: we’ll do our best to figure something out.
DELIVERY METHODS
Orders within Estonia are delivered via Omniva and DPD parcel terminals and couriers.
International orders are shipped via registered international postal services or trusted courier partners, depending on destination.
DELIVERY TIMES
Estonia: 1–3 business days
European Union & United Kingdom: approximately 4–8 business days
Worldwide (outside EU): usually within 7–14 business days
China and remote destinations: may take slightly longer depending on customs and local delivery services
Please note that delivery times may vary depending on destination country, customs clearance, and local service efficiency. We always aim to dispatch your order as quickly as possible.
SHIPPING COSTS
Shipping costs are calculated at checkout based on destination and selected delivery method.
RETURNS
If, for any reason, you are not satisfied with your face blanket, you may return it for a refund within 14 days of receiving your order.
Returned items must be unused, unwashed, unaltered, and in original packaging.
To initiate a return:
Email us at info@ooloomstore.com with the subject “Return” and include your order ID and reason for return.
Ship the item(s) back to us. We recommend using a trackable and insured service.
Once we receive your return in original condition, we will process your refund to the original payment method. Please allow approximately 5 business days for processing after receipt.
Please note:
Original shipping charges are non-refundable.
Return shipping costs are covered by the customer unless the return is due to a defect or mistake on our part.